Refund & Return Policy

At 95dot, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 15 days from the date of delivery, provided the following conditions are met:

• The item must be unused and in its original condition, including all packaging
• The return request must be initiated within the specified time frame
• The product must not be activated or registered to a user account

Return Process

To initiate a return, please follow these steps:

1. Email us at support@95dot.com with your Order ID and reason for return
2. Our team will review your request and respond within 48 hours
3. If approved, we will provide return shipping instructions
4. Once we receive the returned item and verify its condition, we will process your refund

Return Fee

A nominal return processing fee of ₹100 will apply to cover pickup, exchange, and related logistics including handling and packaging.

Refund Policy

Refunds will be processed as follows:

• Store Credit: For standard returns due to dissatisfaction, we will issue a store credit that can be used for future purchases on our website.
• Full Refund: If you received a defective or incorrect product, we will offer a full monetary refund to your original payment method within 7-10 business days.

Damaged or Defective Products

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We offer:

• Free product exchange — we will ship a replacement at no cost
• Full refund — if you prefer not to exchange, we will process a full refund with no return fee

Non-Returnable Items

The following items are not eligible for return:

• NFC cards or tags that have been activated and linked to a user profile
• Customized products with personalized designs or logos
• Digital products or subscriptions

Order Cancellation

Orders can be cancelled within 2 hours of placement for a full refund. After 2 hours, if the order has been shipped, it will be treated as a return.

Refund Timeline

• Store credit: Instant upon receipt of returned item
• Bank/UPI refund: 7-10 business days after approval
• Credit card refund: 10-15 business days (depends on your bank)

Contact Us

For any return or refund queries, email us at support@95dot.com with your Order ID and reason. You can also reach us via WhatsApp at +91 94272 03295.